About 5x5 Contact Services

5x5 Contact Services is built on nearly three decades of real-world experience in the call center industry. Our story began in 1995, when Matt Dudley entered the field of call center design and system implementation. That same year, he met Teresa — now his wife and long-time business partner.

Since 1997, Matt and Teresa have operated their own call centers and built the technology that powers them. From routing logic to reporting dashboards, from agent scripting to customer experience workflows — every part of the business has been shaped by hands-on leadership.

5x5 was born out of that foundation: a company that combines technical insight, operational excellence, and human-first service. We understand what businesses need because we've been on both sides — building the systems and working within them.

We believe in being honest with our clients and managing expectations realistically. Having worked extensively in the vacation industry — where inflated promises and questionable production stats are far too common — we’ve made it a point to be different. Transparency, accountability, and clear communication are central to how we operate.

Our Agents

To minimize operating costs without compromising quality, we utilize highly vetted Filipino agents. Most speak two to three languages and are extremely fluent and articulate in English. We understand that one of the biggest concerns clients have with outsourcing is accent clarity — and we share that concern.

That’s why no agent is ever assigned to a client account until they’ve proven themselves working within our own internal call center. Every voice that represents your brand has already represented ours.