Privacy Policy
At 5x5 Contact Services, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services.
1. Information We Collect
We may collect personal information including names, email addresses, phone numbers, call recordings, transcripts, and usage data when you interact with our services or website.
2. How We Use Your Information
Information is used to deliver services, improve our systems, communicate with clients, and maintain quality standards. Transcripts and summaries may only be generated for calls exceeding 3 minutes.
3. Call Recording & Transcription
For quality assurance and transparency, calls may be recorded and transcribed. Calls shorter than 30 seconds are excluded from transcription but may still be available for listening.
4. Sharing of Data
We do not sell your information. We may share limited data with service providers (e.g., transcription platforms) solely to deliver our services.
5. Data Security
We implement strict security measures to protect your information. Data is stored securely, and access is restricted to authorized personnel.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time. Contact us at info@5x5contactservices.com.
7. Policy Updates
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
TCPA Disclosure and SMS Terms
5x5 Contact Services provides clients the option to receive SMS (text message) notifications when new account messages or updates are available in the client portal. These messages are strictly informational and will never include marketing or promotional content.
Opt-In and Consent
SMS notifications are disabled by default. To begin receiving text messages from 5x5 Contact Services, you must first text the word START to our messaging number.
By doing so, you provide express written consent to receive automated, non-marketing text messages related to your account.
START will only enable SMS delivery if your phone number has already been associated with your message distribution preferences within our system.
Message frequency varies based on your account activity. Common triggers include new message alerts or important status updates related to your service.
Message and Data Rates
Message and data rates may apply based on your mobile carrier plan. 5x5 Contact Services is not responsible for any charges incurred from your service provider.
How to Opt Out
You can stop receiving SMS notifications at any time by replying STOP to any message. This will immediately opt you out of all future texts until you re-enroll by texting START again.
Help and Support
For assistance, reply HELP to any message or contact us directly:
No Condition of Purchase
Consent to receive text messages is not a condition of purchasing any product or service from 5x5 Contact Services.